Debt Collection Solutions for Businesses
Delberg Debt Collections (Pty) Ltd is a black owned company that was established in 2015 to provide our corporate clients with an end to end process solution in conjunction with Delberg Attorneys The aim is to provide our clients with an option to utilise our collections environment for shortfall recoveries after finalisation of the litigation process, as well as to establish first party contact even before the litigation process is instituted.
Instructions in this Department are processed via a dedicated call centre, which is equipped with the latest technology in collections- and dialler software, tailored to each client’s specific needs. We offer a host of necessary technology, skills, knowledge and resources that are required to effectively and sustainably maintain a culture of payments in today’s particularly challenging credit environment.
Delberg Debt Collections (Pty) Ltd is a black owned company with a Level 2 B-BBEE Contribution Rating.
- Data preparation
- Data Import
- Call and Sms
- Auto Dial and E-mail
- Soft and Hard trace
- Full Legal Process
- Initiate Predefined Workflow based on prioritisation of contactability
- Contact purification
- Data Washing
- Debtor Status
Corporate Debt Collections Systems and Technology:
Our current collections system, Future Soft Excalibur, is fully integrated with all our service providers which is Naedo, Ghost Practice, Fleek and Pay@.
We offer various payment options to debtors as we have Naedo debit order functionalities, direct payments or payments into our Trust account.
We have a fully integrated Predictive dialler from Fleek, as well as a click and dial campaign functionality with live reporting capabilities on each campaign to track the success and to ensure that all portfolios are fully penetrated. This functionality prevents “cherry picking” and ensures that each and every account is worked.
We also utilise two service providers (CPB and Searchworks) for our data wash capabilities which assist with data purification and improving the data integrity. Our success on this data is 4% above the industry norm with a contactibility success rate of at least 64%.
From a connectivity perspective we have a Broad Link internet connection with a LTE router fail over to ensure that our downtime is 0%.
Unique Value Proposition:
The capability unique to our business is our CLI - strategy with a 20 number range that randomises each call with different area codes, e.g. Pretoria, Johannesburg and Bronkhorstspruit etc.
This randomised dialling strategy also has an inbound functionality whereby a debtor can either reply to an SMS or call our inbound call centre. The inbound call centre has a dedicated blended inbound functionality and hunting line that automatically routes the calls to our inbound line with dedicated IVR voice prompts to the first available agent.
Our staff are remunerated above the industry norm in order to ensure that we keep our attrition rate at 0%. Their previous work experience, skills and capabilities are taken into account.